[서비스디자인 알파벳노트] 목차 VOL.1.0
서비스디자인 알파벳노트
Written by Kate LEE
Email invisiblemind@kakao.com
Invisiblemind.tistory.com
CONTENTS
A. Air ‘라포’를 형성하다
https://invisiblemind.tistory.com/52
B. Become ‘되다’ 고객 되어보기
https://invisiblemind.tistory.com/53
C. Close ‘가깝다’ 퍼소나
https://invisiblemind.tistory.com/54
D. Detect ‘알아내다, 발견하다’ Pain point, Insight
https://invisiblemind.tistory.com/55
E. Expedition ‘탐험대, 탐험가’ 팀원
https://invisiblemind.tistory.com/56
F. Familiar ‘익숙한, 친숙한, Focusable 집중할수 있는’ 친화도맵 (Affinity Diagram)
https://invisiblemind.tistory.com/58
G. Gather ‘모으다, 수집하다’ Field Research, Desk Research
https://invisiblemind.tistory.com/59
H. Hidden '숨겨진' 고객 여정맵
https://invisiblemind.tistory.com/60
I. Improve 개선하다 ‘Case Study’
https://invisiblemind.tistory.com/62
J. Judge-1 ‘판단하다’ 서비스블루프린트
https://invisiblemind.tistory.com/63
J. Judge-2 ‘판단하다’ 서비스블루프린트
https://invisiblemind.tistory.com/76
K. Keyed : 이야기, 문장 등을 분위기에 맞추어 / Storytelling 스토리텔링
https://invisiblemind.tistory.com/87
L. Loop / Process ‘반복하다’ 더블다이아몬드, 디자인씽킹 프로세스
https://invisiblemind.tistory.com/93
M. Motivate ‘동기부여하다’ 퍼실리테이터
https://invisiblemind.tistory.com/98
N. Narrate ‘묘사하다 서술하다’ 리서치
https://invisiblemind.tistory.com/102
O. Ordinary ‘평범한’,’일상적인’->Extraordinary ‘특별한’ 포스트잇
https://invisiblemind.tistory.com/104
P. Persona, Profiling 퍼소나, 프로파일링
https://invisiblemind.tistory.com/129
Q. Quality, Quantity 정량적, 정성적 서비스디자인은 정성적일까 정량적일까?
https://invisiblemind.tistory.com/132
R. Rewind ‘돌리다, 돌아가다’ 앞 단계를 되짚어보다
https://invisiblemind.tistory.com/134
S. Sight and Sketch ‘시야, 목격하다’, ‘스케치’ 필드리서치에서의 관찰방법
https://invisiblemind.tistory.com/136
T. Temperature & User-friendly, Usable
https://invisiblemind.tistory.com/141
V. Value : 함께한다는 '가치
https://invisiblemind.tistory.com/143
W. Way of Thinking like a Designer '디자이너처럼' 생각하는방법
https://invisiblemind.tistory.com/144
X. eXpert '전문가'
https://invisiblemind.tistory.com/150
Y. whY '왜' 라고 묻기
https://invisiblemind.tistory.com/152
Z. Zest, Passion 서비스디자인은 '열정'이다
https://invisiblemind.tistory.com/159