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Alphabet Note A to Z for Service Design

[서비스디자인 알파벳노트] 목차 VOL.1.0

by 사용자 #kate 2020. 3. 23.

http://www.pacollaborative.com/the-many-roles-of-service-design/



서비스디자인 알파벳노트

Written by Kate LEE
Email invisiblemind@kakao.com
Invisiblemind.tistory.com

CONTENTS

A. Air라포를 형성하다
https://invisiblemind.tistory.com/52

B.
Become되다고객 되어보기
https://invisiblemind.tistory.com/53

C.
Close가깝다퍼소나
https://invisiblemind.tistory.com/54

D.
Detect알아내다, 발견하다’ Pain point, Insight
https://invisiblemind.tistory.com/55

E.
Expedition탐험대, 탐험가팀원
https://invisiblemind.tistory.com/56

F.
Familiar익숙한, 친숙한, Focusable 집중할수 있는친화도맵 (Affinity Diagram)
https://invisiblemind.tistory.com/58

G.
Gather모으다, 수집하다 Field Research, Desk Research
https://invisiblemind.tistory.com/59

H.
Hidden '숨겨진' 고객 여정맵
https://invisiblemind.tistory.com/60

I. 
Improve 개선하다 ‘Case Study’
https://invisiblemind.tistory.com/62

J.
Judge-1 ‘판단하다 서비스블루프린트
https://invisiblemind.tistory.com/63
J.  Judge-2 ‘판단하다 서비스블루프린트
https://invisiblemind.tistory.com/76


K.
Keyed : 이야기, 문장 등을 분위기에 맞추어 / Storytelling 스토리텔링
https://invisiblemind.tistory.com/87

L.
Loop / Process ‘반복하다더블다이아몬드, 디자인씽킹 프로세스
https://invisiblemind.tistory.com/93

M.
Motivate  ‘동기부여하다퍼실리테이터
https://invisiblemind.tistory.com/98

N.
Narrate묘사하다 서술하다리서치
https://invisiblemind.tistory.com/102

O.
Ordinary평범한’,’일상적인’->Extraordinary ‘특별한포스트잇
https://invisiblemind.tistory.com/104

P.
Persona, Profiling 퍼소나, 프로파일링
https://invisiblemind.tistory.com/129

Q.
Quality, Quantity 정량적, 정성적 서비스디자인은 정성적일까 정량적일까?
https://invisiblemind.tistory.com/132

R.
Rewind돌리다, 돌아가다앞 단계를 되짚어보다
https://invisiblemind.tistory.com/134

S.
Sight and Sketch시야, 목격하다’, ‘스케치필드리서치에서의 관찰방법
https://invisiblemind.tistory.com/136

T. T
emperature & User-friendly, Usable
https://invisiblemind.tistory.com/141

V. Value : 함께한다는 '가치
https://invisiblemind.tistory.com/143

W. Way of Thinking like a Designer '디자이너처럼' 생각하는방법
https://invisiblemind.tistory.com/144

X. eXpert '전문가' 
https://invisiblemind.tistory.com/150

Y. whY '왜' 라고 묻기
https://invisiblemind.tistory.com/152

Z. Zest, Passion 서비스디자인은 '열정'이다 
https://invisiblemind.tistory.com/159

 

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